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Same Day Pick Up And Free Shipping On Orders Worth 100CAD Or More

FAQ’s

What is the shipping fee?

We currently charge a flat rate for all items purchased

Can I pick up my order?

Yes, we offer same day pick ups. You will see this option at check out if an item is eligible for pick up

How long will it take to receive my items?

We strive to get your items delivered to you on time, depending on your location you may receive your item within 3-10 business days after placing the order. 

Update: Due to Covid-19 there may be some delays due to carrier volumes

Do you accept cash?

We currently do accept cash payments only for pick up orders, for all other delivery types we require that you pay fully through the various payment options we have available on our site. These include :  we have a variety of other payment credit cards, debit and Paypal.

Do you accept E-transfers?

We currently do not accept E-transfers, but you can use other available payment options

Do you ship to my city?

We ship to all cities within Canada

Can I make phone orders?

We would love a phone call, however we do prefer that you place your orders online so we can efficiently track the progress of your orders

Do you offer returns?

Yes, we do – please read our returns policy

Who do I contact when I need help?

You can use the chat or WhatsApp icon at the bottom of the page if you want to chat realtime, also you can email us your queries at hello@premiumhairhaven.com

I can’t find the item I want on the site, can you still get it for me?

Yes, we will try and source items you need that are not currently listed on our site- however this is subject to terms and conditions. Email us at hello@premiumhairhaven.com and let’s discuss.

Free Same Day Pick Up

Free pick up available for all orders

Easy 10 days returns

10 days money back guarantee

Customer Support

Mondays to Sundays - 9:00am to 10:00pm

100% Secure Checkout

PayPal / MasterCard / Visa