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Returns and refunds policy

Unfortunately at this time we do not do cash refunds. For hygiene reasons we will only accept exchanges if the wigs are unworn and is intact. The wigs should be in the same condition as you purchased it with the lace uncut. Exchanges will only be made if the process is initiated within 48 hours of the customer receiving the wig. If 48 hours has elapsed after the customer receiving the wig we can’t initiate the exchange. To initiate an exchange please do send pictures and an email to hello@premiumhairhaven.com within 48 hours of receiving the wig.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you an exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 

– Gift cards

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where exchanges are not granted at all (if applicable) 

РAny item not in its original condition is damaged or missing parts for reasons not due to our error 

РAny item that is returned more than 10 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and subsequent steps.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@premiumhairhaven.com.

Shipping 

Depending on where you live, the time it may take for your exchanged product to reach you may vary

Fees

Customer is responsible for all fees incurred eg. shipping during the exchange process

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